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Crush support and leverage that knowledge for company gain

As the saying goes, "Closest To The Customer Wins." Let's make sure we maintain a great job of delivering customer support, but are increasing the impact of those conversations with customers by becoming the voice of the customer internally.

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Improve our customer knowledge base

Let's ensure that our knowledge base/help center provides customers with everything they need to know about {{company name}}. From documentation to videos, let's make sure we're able to answer frequently asked questions by our customers within our help center.

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Increase CSAT average from 70% to 85% this quarter

CSAT, which is short for customer satisfaction, is a commonly used KPI to track how satisfied customers are with our company's products and services. Let's ensure that we're delivering the best possible experience for every customer.

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Become a product expert

As someone in a customer-facing role, it's important that you have a deep understanding of our products to better serve our customers. Being an avid user of our product also helps you develop a better understanding of what our customers value.

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