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Shorten our customer's Time to Value (TTV) by 25% this year

Work to get our customers to the β€œaha moment” (TTV) in our product faster. Reducing the TTV helps our customers and lowers the risk of churn.

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Scale Customer Success operations

As our business continues to scale, it's imperative that our operations scale with it so that we stay efficient, organized, and aligned.

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Support new feature/product roll out

Identify opportunities to embed new features and products into existing customer activities/interactions to help drive adoption and revenue expansion.

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Move from reactive to proactive

To position CS as a revenue center rather than a cost center, it’s vital that we move from being reactive to proactive. The goal is to reduce time spent on items/topics that can be better served with self-serve resources to create more time for higher value activities.

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Improve customer satisfaction scores

Improve the efficiency and effectiveness of your customer support team to help customers get fast (and lasting) resolutions, leading to higher happiness and volunteered brand advocacy.

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