Shorten our customer's Time to Value (TTV) by 25% this year
Work to get our customers to the “aha moment” (TTV) in our product faster. Reducing the TTV helps our customers and lowers the risk of churn.
Scale Customer Success operations
As our business continues to scale, it's imperative that our operations scale with it so that we stay efficient, organized, and aligned.
Support new feature/product roll out
Identify opportunities to embed new features and products into existing customer activities/interactions to help drive adoption and revenue expansion.
Move from reactive to proactive
To position CS as a revenue center rather than a cost center, it’s vital that we move from being reactive to proactive. The goal is to reduce time spent on items/topics that can be better served with self-serve resources to create more time for higher value activities.
Improve customer satisfaction scores
Improve the efficiency and effectiveness of your customer support team to help customers get fast (and lasting) resolutions, leading to higher happiness and volunteered brand advocacy.
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