VP, Customer Success Goal Examples
Need inspiration setting VP, Customer Success goals? Check out the examples below to get started.
Including contributions from Vitally.
See more Customer Success goalsPractice being a great manager
Engineering and product leaders are all too familiar with the Manifesto for Agile Software Development. But, this approach to leadership is something that should be applied to leaders across all departments. Read more about it here: https://hypercontext.com/blog/management-skills/how-to-be-a-great-manager
Implement a new one-on-one program across the team to foster better communications between managers and their direct reports
One-on-ones are a great opportunity to build trust, share feedback, and engage with each team member. They provide a dedicated time and place to discuss everything from roadblocks to career aspirations, let’s make them count.
Understand what makes our customers tick and apply that to our CS practice
Create a culture where CSMs analyze churn, share their learnings and apply them to future customers. Encourage an environment where CSMs share this feedback across the organization as well.
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Improve your management skills
Great managers keep their team engaged, high performing and retained. Even if you are already a great manager, there's always room for improvement. Let’s make a concerted effort to continue to listen, learn, and grow in our management skills and foster a culture of sharing and actioning on feedback.
Inspire customer success across the company
Be the most customer-driven company in our space.
Improve the scale and efficiency of our CS organization
Arm the team with processes that help us scale efficiently.
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Build and lead a world-class customer success team
Happy, productive CS teams create better customers.
Measure effectiveness of the customer success team
Get your team aligned by outlining what success looks like.
Maintain and improve customer success activities
Provide the team with the support needed to succeed and achieve company-wide goals.
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Optimize and improve customer lifecycle
Closest to the customer wins. Refine and create personalized customer journeys.
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Align your team by setting collaborative goals that you can easily measure, track, and keep top of mind. Become a high-performance team with Hypercontext goals.
